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Customer Service Representative in CA - Winnipeg, MB at Westlake Chemical

Date Posted: 5/10/2018

Job Snapshot

Job Description

JOB SUMMARY The function of this position is to provide customers with quality service and identify material required to complete customer orders.  The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. He/she will prospect new and existing customers with the goal of selling Royal Building Solutions products.


ESSENTIAL JOB DUTIES/RESPONSIBILITIES:


  • Process customer orders, including custom orders, and price them accurately.
  • Co-ordinate all orders for timely and cost efficient shipping.
  • Process financial transactions according to credit procedures.
  • Answer telephones and process/distribute incoming facsimiles.
  • Use the JDE system to process invoices and review/update receiving reports.
  • Maintain customer-pricing books.  
  • Assist in the warehouse when needed. 
  • Make outbound sales calls.
  • Upsell existing accounts.
  • Prospect for new business.
  • Provide overall support and after sales service to customers.
  • Identify creative ways of retaining and growing customer accounts.
  • Other customer/administrative duties as required.

MINIMUM QUALIFICATIONS:

  • Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives.
  • Knowledge/experience in building supplies.
  • Ability to comprehend and follow branch business procedures.
  • Ability to work well with others.
  • Ability to identify and solve problems when required.
  • Strong computer skills.
  • Good phone etiquette.
  • Exceptional verbal and written communication skills.
  • Ability to work in a fast-placed, self-directed environment.
  • JDE 9.0 experience an asset.
  • High School Diploma.
  • Post -Secondary Education an asset.