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Customer Service Representative I in CA - Vaughan, ON at Royal Building Products

Date Posted: 11/26/2018

Job Snapshot

Job Description

Position Summary:  The function of this position is to provide customers with quality service and identify material required to complete customer orders.  The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. He/she will prospect new and existing customers with the goal of selling Royal Building Solutions products. CSR II is fully trained and able to work independently in the Customer Service function. He/she steps up on a regular basis to assist branch colleagues in areas related to Customer Service, Operations and Administration. 

Duties and Responsibilities:

  • Process  customer orders, including custom orders, and price them accurately
  • Co-ordinate all orders for timely and cost efficient shipping
  • Process financial transactions according to credit procedures
  • Answer telephones and process/distribute incoming facsimiles
  • Use the JDE system to process invoices and review/update receiving reports
  • Submit purchase requisitions for branch stock
  • Maintain customer-pricing books
  • Prepare window and door quotes
  • Assist in the warehouse when needed
  • Assist with the preparation of company booths at trade shows and represent the company at such events
  • Make outbound sales calls
  • Upsell existing accounts
  • Prospect for new business
  • Provide overall support and after sales service to customers
  • Identify creative ways of retaining and growing customer accounts
  • Handle first level customer escalations
  • Assist more junior colleagues with their training
  • Participate in bank deposit reconciliation process and other administrative support duties on an on-going basis
  • Order office supplies
  • Other customer/administrative and warehouse duties as required

Experience and requirements:

  • Understanding of the role of customer service / inside sales and its relation to meeting day to day business objectives
  • Knowledge/experience in building supplies in particular Windows and Doors
  • 5 years of relevant customer service experience
  • Ability to comprehend and follow branch business procedures
  • Ability to work well with others
  • Ability to identify and solve problems when required
  • Strong computer skills
  • Good phone etiquette
  • Exceptional verbal and written communication skills
  • Ability to work in a fast-placed, self-directed environment
  • JDE 9.0 experience as asset.
  • High School Diploma
  • Post -Secondary Education an asset