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Customer Service Associate-Bilingual - 2962 in Ottawa, ON at Westlake Chemical

Date Posted: 2/18/2018

Job Snapshot

Job Description

Working Together to Build

NEIGHBOURHOODS OF LASTING VALUE…

Royal Building Products is a leading manufacturer and distributor of building materials. We are unique in our vertical integration from raw materials from our parent company Westlake Corporation through to manufacturing and onto distribution. Are you looking for a challenging opportunity within a dynamic and well-known company?

Royal Building Solutions is currently recruiting for a Customer Service Associate for our Ottawa, Ontario locations.

THIS IS A 1 YEAR CONTRACT

JOB SUMMARY The function of this position is to provide customers with quality service and identify material required to complete customer orders.  The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Co-ordinate all orders for timely and cost efficient shipping
  • Process financial transactions according to credit procedures
  • Answer telephones and process/distribute incoming facsimiles
  • Use the JDE system to process invoices and review/update receiving reports
  • Prepare window and door quotes
  • Assist in the warehouse when needed
  • Make outbound sales calls
  • Upsell existing accounts
  • Provide overall support and after sales service to customers
  • Identify creative ways of retaining and growing customer accounts
  • Other customer/administrative duties as required

Minimum Qualifications:

  • Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
  • Knowledge/experience in building supplies
  • BILINGUAL CANDIDATES WILL BE GIVEN PRIORITY
  • Ability to comprehend and follow branch business procedures
  • Ability to work well with others
  • Ability to identify and solve problems when required
  • Strong computer skills
  • EXCELLENT phone etiquette
  • Exceptional verbal and written communication skills
  • Ability to work in a fast-placed, self-directed environment
  • JDE 9.0 experience an asset
  • EXPERIENCE IN RELATED FIELD OR LIKE POSITION