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Customer Service Representative - 2598 in Moncton, New Brunswick at Westlake Chemical

Date Posted: 10/22/2017

Job Snapshot

Job Description

Working Together to Build


Royal Building Products is a leading manufacturer and distributor of building materials. We are unique in our vertical integration from raw materials from our parent company Westlake Corporation through to manufacturing and onto distribution. Are you looking for a challenging opportunity within a dynamic and well-known company?

At Royal, you will find a positive work environment with opportunity for career advancement. What else do we offer?

  • Competitive Compensation & Benefits
  • RRSP with company matching
  • Performance Bonus Plan
  • Employee Assistance Program

Royal Building Products is currently recruiting for a Customer Service Representative in our Moncton, New Brunswick location.

JOB SUMMARY The function of this position is to provide customers with quality service and identify material required to complete customer orders.  Maintain an organized office, control inventory flow, both incoming and outgoing. Prospect new and existing customers and sell the products and services of Royal Building Solutions.


  • Inside sales and customer service
  • Answer telephones
  • Perform administrative duties to support branch operations
  • Data Entry in JDE processing invoices and receiving reports
  • Process transactions according to credit procedures
  • Process customer orders including custom orders
  • Responsible for accurately pricing customer invoices
  • Submit purchase requisitions for branch stock
  • Process and distribute incoming facsimiles
  • Maintain customer-pricing books
  • Co-ordinate all special orders for timely and cost efficient shipping
  • Preparing window and door quotes
  • Assist in the warehouse when needed
  • Assisting with the preparation of company booths at trade shows and represent the company at such events
  • Make outbound sales calls
  • Upsell existing accounts
  • Prospect for new business
  • Provide overall support and after sales service to customers
  • Identify creative ways of retaining customer accounts

 Minimum Qualifications:

  • Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
  • Strong administrative skills
  • Bilingual (English/French) is an asset.
  • Experience in administrative tasks preferable in distribution warehouse setting
  • Able to comprehend and follow branch business procedures
  • Ability to work well with others
  • Able to identify and solve problems when required
  • Strong computer skills
  • Good phone etiquette
  • Exceptional verbal and written communication skills
  • Able to work in a fast-placed, self-directed environment
  • JDE 9.0 experience an asset
  • High School Diploma
  • Post -Secondary Education an asset

Please email your resume to