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Customer Service Associate - 2075 in Woodbridge, ON at Westlake Chemical

Date Posted: 11/8/2017

Job Snapshot

Job Description

Working Together to Build


Royal Building Products is a leading manufacturer and distributor of building materials. We are unique in our vertical integration from raw materials from our parent company Westlake Corporation through to manufacturing and onto distribution. Are you looking for a challenging opportunity within a dynamic and well-known company?

At Royal, you will find a positive work environment with opportunity for career advancement. What else do we offer?

Royal Building Products is currently recruiting for a Customer Service Associate for our Woodbridge, Ontario location.


JOB SUMMARY Responsible for processing and tracking customer orders received via phone, fax or mail. Partners with internal departments to manage customer shipments and delivery schedules. Handles all escalated customer inquiries regarding shipment tracking, shortages, overages, quality, etc. Develops documentation and maintains files in accordance with SOX compliance and departmental policies.


  • Accurately manages order processing in JDE to include pricing, terms of sale, product, quantity, shipping, special instructions, etc. 
  • Handles complex order issues according to department guidelines.
  • Develops documentation for sales orders. 
  • Maintains system accuracy on sales orders to reflect realistic ship dates.
  • Manages customer files to include pricing, payments, delivery terms, vendor control maintenance sheets, sample requests, etc.
  • Partners with internal supply chain departments to manage existing customer orders and ensure their expectations are met. 
  • Completes all product returns and invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms are completed in compliance with department policy.
  • Maintains daily contact with Sales Representatives regarding pricing inquires, discrepancies, and status updates.
  • Maintains accurate price books and initiates all price increases to ensure they are implemented in the invoicing system as assigned.
  • Reports competitive activities to Sales team and processes requests for samples.
  • Ensures SOX compliance processes are followed and necessary documents are verified and filed.
  • Participates in inventory audits as required.
  • May coordinate truck deliveries for certain locations with Traffic department

Minimum Qualifications:

  • Business Management degree or equivalent required.
  • Degree in sales or marketing preferred.
  • 5 years customer service experience preferably in a manufacturing environment.
  • JDE or other main line ERP such as SAP.